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Frequently Asked Questions, Service & Contact Information

Repair Services for your SuperTigre Product

If you have an issue that does not involve repair services, please refer to our Frequently Asked Questions for assistance.

For warranty and non-warranty repair of your SuperTigre products, please first talk to the retailer where you purchased the product, as they will be your quickest and best source of information and assistance. If they are unable to assist you, or refer you to us to handle the particular problem you are having, then please contact Hobby Services, our exclusive warranty and repair center, as indicated below.

For support outside the U.S. or Canada, please contact the distributor in your country. Look here for the appropriate distributor. Hobby Services does not provide warranty repair on SuperTigre products purchased outside of the U.S. or Canada.

If you are needing your SuperTigre product serviced, please use the Service Request Form below to provide us with the information necessary to process your request as quickly and efficiently as possible. To view and print the file you will need the free Adobe Acrobat Reader which is available at: Adobe Acrobat Download Page.

PDF Service Request Form (14K)

If you are unable to use the PDF file, another option is the webpage version.

Please ship your item(s) and completed service request form insured and trackable (for example by UPS Ground or Federal Express) to:

Hobby Services
1610 Interstate Drive
Champaign IL 61822

Please note that you will receive a postcard acknowledging our receipt mailed to you the evening your item arrives.

Our staff will inspect your product and will notify you regarding their findings. If it is found to be a warranty defect, the product will be repaired or replaced at our option at no cost to you. If it is a failure not covered under warranty, you will be notified of your options for return, repair or replacement.

Wish to check on the status of your item's service? Or forgot some key information you now want to include? Feel free to call, fax, write or email us and please include as much information as possible regarding your question or product problem and provide at least one other means of daytime contact.

Reason Email Phone* Fax
For status of work order repairs only 217-398-0007 217-398-7721
To purchase individual parts+ 217-398-0007 217-398-7721
For all other support issues See Frequently Asked Questions

*Available Monday-Friday, 8am-5pm U.S. Central Time.
+We recommend contacting your favorite hobby shop or mail order firm to purchase parts at the best possible pricing and service. We support our dealers and sell parts and other items only at full retail.

Copyright © 1997-2001 Hobbico, Inc.
All rights reserved. Do not duplicate or redistribute in any form.